Privacy Policy

1. Introduction and Scope

Welcome to the privacy policy of Van Hanh ("we," "us," or "our"). This document outlines how we collect, process, store, and protect your personal information when you visit our website, use our contact form, or otherwise interact with our services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner, in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Dutch Data Protection Act (Uitvoeringswet AVG).

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website immediately. This policy applies to all information collected through our website, as well as any related services, sales, marketing, or events.

2. Data Controller Information

Under the GDPR, Van Hanh acts as the Data Controller for the personal information you provide through this website. The Data Controller is responsible for determining the purposes and means of processing personal data.

Data Controller: Van Hanh
Address: Sonneveld 22, 1082 EX Amsterdam, Netherlands
Email: hello@vanhanh.nl
Phone: +31 20 555 0199

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us using the details above. We aim to respond to all inquiries within five business days.

3. What Personal Data We Collect

We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about our services, when you participate in activities on the website (such as filling out our contact form), or when you otherwise contact us. The categories of personal information we may collect include:

• Identity Data: Your first name, last name, username or similar identifier.
• Contact Data: Your email address, telephone number, and postal address.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your well-being, and genetic and biometric data). We also do not collect any information about criminal convictions and offences.

4. How We Collect Your Data

We use different methods to collect data from and about you, including through:

4.1 Direct Interactions

You may give us your Identity and Contact Data by filling in forms on our website or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

• Submit an inquiry through our contact form
• Request marketing materials to be sent to you
• Enter a competition, promotion, or survey
• Give us feedback or contact us

4.2 Automated Technologies or Interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

4.3 Third Parties or Publicly Available Sources

We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.
• Consent: Where you have given us explicit consent to process your personal data for a specific purpose.

Specifically, we use your personal data for the following purposes:

• To respond to your inquiries and provide the services you request
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy
• To administer and protect our business and this website
• To deliver relevant website content and advertisements to you
• To use data analytics to improve our website, products, services, marketing, and customer relationships
• To make suggestions and recommendations to you about goods or services that may interest you

6. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following types of cookies:

• Strictly Necessary Cookies: These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works.
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Targeting Cookies: These record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal data to outside parties except as described in this Privacy Policy. We may share your personal data with:

• Service Providers: Third parties who provide services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure, customer service, email delivery, and auditing services.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulators and Authorities: Where we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements.

All our third-party service providers are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If in the future we need to transfer your personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Data Privacy Framework.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

11. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request Access: You can request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request Correction: You can request that we correct any incomplete or inaccurate personal data we hold about you.
• Request Erasure: You can request that we delete or remove personal data where there is no good reason for us continuing to process it.
• Object to Processing: You can object to the processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
• Request Restriction: You can request that we restrict the processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it.
• Request Transfer: You can request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
• Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us using the contact details provided in Section 2 of this policy. We will respond to your request within one month of receipt.

12. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

14. Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to exercise any of your rights, please do not hesitate to contact us:

Van Hanh
Sonneveld 22, 1082 EX Amsterdam, Netherlands
Email: hello@vanhanh.nl
Phone: +31 20 555 0199
Business Hours: Wednesday – Sunday, 10:00 – 20:00 CET

You also have the right to make a complaint at any time to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.